LEGAL & PRIVACY

Refund and Cancellation Policy

Classify each buyer/seller purchase by its main purpose at checkout. An individual buying mainly for their trade, business or profession is not automatically a consumer. The recorded classification does not override the true facts or remove statutory rights; request review if it is incorrect.

Where consumer cancellation rights arise, you may cancel within 14 days of the relevant contract/payment and receive a full refund to the original payment method. Consumer buyer annual renewal payments also have a full 14-day refund right under our policy. An express request to begin immediately does not remove this approved full-refund right. Business purchases do not automatically qualify for consumer cancellation refunds.

For an eligible consumer payment, sign in, open Payments and select Consumer cancellation and refund, then confirm cancellation. The cancelled service ends immediately and the full refund is submitted automatically to Stripe; membership renewal is stopped where applicable. Refunding an upgrade restores the prior placement; refunding a renewal restores the prior paid expiry where no later payment needs reconciliation. A complex sequence may temporarily pause publication for a human entitlement review. Refund submission and bank posting are separate events.

You may also give an unequivocal cancellation notice to omar.pandit@pheonagency.co.uk or Pheon Agency Ltd, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. Optional model notice: I give notice that I cancel my contract for [service], ordered on [date], under order/reference [reference]. Name [name], contact address [address], date [date]; signature only if sent on paper. You are not required to use this model wording. Qualifying requests received by other channels can be processed by the administrator using the same refund mechanism.

Rejected paid buyer applications receive the full £99 refund, cancellation of automatic renewal and no confidential access. Normal buyer renewal cancellation is separate: use Cancel automatic renewal or Manage billing in your account; the current paid period normally continues until expiry, subject to eligibility. Account closure is also separate from a statutory cancellation/refund request.

Advertising retains the approved £195/£395 upfront packages, 12-month first publication from approval and no automatic renewal. Rejected settled advertisement payments are submitted automatically for a full refund to the original payment method, with notification and no processing-cost deduction. Amendments require approval; renewal is an optional new payment. Statutory rights remain preserved.

Refunds are submitted promptly through Stripe, with automatic retries if a temporary provider error occurs. Access to the cancelled service is restricted while the refund is resolved. We aim to meet applicable statutory reimbursement deadlines, normally no later than 14 days after a valid consumer cancellation notice. Bank posting times vary. Complaints and classification/refund questions may be raised using the contact details above. Fees are not represented as universally non-refundable.